Generally pollution related complaints should be reported to the 24 hour Pollution Hotline on 0800 76 55 88. However you may have been referred to Customers Services because of Pollution Hotline overload. We'll be able to refer the incident to the Environment Canterbury monitoring or enforcement teams.

For further assistance please contact Customer Service on 03 353 9007 or toll free on 0800 324 636. You can also visit our website www.ecan.govt.nz