Air quality, transport and urban development

Target 28.1: Deliver at least one campaign that addresses specific air quality matters.

Result: Over the winter periods we ran the Warmer Cheaper campaign, which encourages the use of better burning techniques, good wood, and modern, well-maintained burners. The Warmer Cheaper website had 17,067 visitors during 2022/23, of which 13,648
were visiting for the first time, resulting in approximately 31,573 webpage views. In 2021/22 there were 17,612 website visitors and 32,038 webpage views.

Target 28.2: Airshed monitoring and reporting is completed to the National Environmental Standard for Air Quality requirements.

Result: For the 2022/23 year, the data collected across the eight airsheds met the requirements of the National Environmental Standards for Air Quality (NESAQ). The data collected is available on our website and on the Land, Air, Water Aotearoa (LAWA) website.

Target 28.3: Process ≥ 80% of completed applications within 10 working days.

Result: We received five applications for the home heating subsidies scheme in 2022/23. 100% of applications were processed within 10 working days. This target was not achieved in 2021/22 due to COVID-19 impacts on staff and panellist health and subsequent availability to process applications within the timeframe.

Target 29.1a: Ensure ≥95% of all trips depart their timetabled starting location on time.

Result: In 2022/23, a total of 91% of trips departed their timetabled starting location on time, which was below the target of ≥95% required to meet the Level of Service. As with 2021/22, this was primarily due to a high number of missed trips (trips which did not
start at all) because of a shortage of public transport drivers. We worked hard to implement mitigation measures throughout the year, including bus driver wage increases and working with the Government on immigration changes, which have helped resolve the issue in Canterbury. Trip departures were back within target as of May and June 2023, however this target is not achieved for the year.

Target 29.1b: Ensure the operational vehicle fleet achieves an average quality score ≥80% from audit.

Result: We undertake quality audits of the vehicle fleet on a continual basis throughout the year and aim to audit each vehicle at least once per quarter. Each audit includes inspecting the exterior and interior of the vehicle. For 2022/23 there were 2,303 full audits completed, resulting in an average quality score for the total fleet of 86%.

Target 29.1c: Ensure ≥95% of passengers are satisfied or better with the overall service.

Result: The Metro Users Survey confirms satisfaction levels of passengers across our network. Independent company Research First conducted two surveys on our behalf this year. The first survey was completed between October and November 2022 and the second survey completed between April and May 2023. The final summary reports from Research First were received in December 2022 and June 2023. The results of the survey confirmed that 95% of passengers in Christchurch, 95% of passengers in Timaru, and 95% of passengers in Canterbury overall reported they were satisfied, or better, with the overall public transport service.

Target 29.2a: Ensure ≥95% of registered customers are satisfied or better with the service they receive when they engage with a Total Mobility provider.

Result: As with the Metro Users Survey, the Total Mobility Survey was conducted twice this year by independent company Research First to confirm customer satisfaction levels. The first survey was completed between October and November 2022 and the second survey completed between April and May 2023. The final summary reports from Research First were received in December 2022 and June 2023. The results of the survey confirmed that 97% of customers reported they were satisfied, or better, with the Total Mobility Service they receive.

Target 29.2b: Offer support to all groups that approach Environment Canterbury (that meet the criteria) regarding vehicle trusts.

Result: We provided assistance in 2022/23 to two communities that were exploring vehicle trusts – Temuka and Hanmer Springs. The Temuka and Districts Project Trust is established and operational. Support for the Hanmer Springs Community Trust is provided for in our Annual Plan 2023/24 budget. At the end of the financial year, 15 community vehicle trusts were operating across the region and one trust (Hanmer Springs) was ready to commence operations pending receipt of grant funds.

Target 29.3: Ensure all new vehicles entering the fleet will be EuroVI or better; or zero emissions.

Result: A total of 16 new electric buses went into service on the Metro network in 2022/23, joining the 28 electric buses already in service. All new vehicles that entered the fleet over the past year are ultra-low emission EuroVI or better. 25 electric vehicles went into service in 2021/22.

Target 30.1a: Provide secretariat support at all meetings of the Regional Transport Committee.

Result: The Canterbury Regional Transport Committee met three times in 2022/23. We provided secretarial support for these meetings. The strategy team provided 18 papers to the committee during the year.

Target 30.1b: Report annually to the Regional Transport Committee on the monitoring framework measures included in the Regional Land Transport Plan 2021-2031.

Result: The first annual monitoring report to the Canterbury Regional Transport Committee on the 2021-31 Regional Transport Committee Plan was circulated to members on 1 December 2022 in the interest of ensuring the content remained relevant and timely (the reporting period is to year end 30 June). The monitoring report was approved at the February 2023 meeting of the Committee.

Target 30.2: Provide information, advice and policy support, and attend ≥90% of Greater Christchurch Partnership Committee meetings.

Result: The Greater Christchurch Partnership Committee met three times, and the Whakawhanake Kāinga Komiti met once during 2022/23. Our representatives were in attendance at all of these meetings.

These committees are supported by a Chief Executives Advisory Group, Senior Officials Group, Planning Managers Group and Transport Managers Group. These groups develop and provide a range of information, advice and policy support for the committees. The Council is represented on each of these groups, including chairing the Senior Officials Group, Planning Managers Group and Transport Managers Group.

Target 30.4: Process ≥ 80% of completed applications within 15 working days.

Result: This target could not be measured as no applications were received for the Healthier Homes Canterbury scheme in 2022/23. The scheme was put on hold in February 2021 while an internal review was undertaken. In June 2023, we announced the scheme will be closed to all new applications.