Healthier Homes Canterbury – information for suppliers

Healthier Homes Canterbury enables Canterbury ratepayers, that meet criteria, to add the cost of installing home heating, ventilation and/or insulation to their rates bills.  The value per ratepayer is up to $6,000, inclusive of GST, and will need to be paid back over nine years at a fixed interest rate.

All suppliers must be registered with Environment Canterbury to participate in the scheme and the selected product/s must be accepted by Environment Canterbury.

Frequently asked questions
What can the $6,000 be used for?

Healthier Homes Canterbury can be used for heating, insulation and ventilation up to the value of $6,000 (including GST) per ratepayer:

  • Heating includes heat pumps, wood burners, flued gas heaters, pellet fires and heat transfer systems.
  • Insulation includes ceiling, underfloor, draught stopping and moisture barrier where required.
  • Ventilation includes kitchen and bathroom extractor fans.
  • Solid fuel burner building consent fees (if the consent application is handled by the supplier)
  • The cost of a Home Performance Assessment (where applicable and if it is carried out by the supplier)

Any installation work must be completed by a supplier that is registered to participate in Healthier Homes Canterbury. Any heating or insulation product/s installed must be on Environment Canterbury’s list of accepted products.

How to do I become a registered supplier?

We are not currently accepting new suppliers into the scheme but will open it up again in mid-2019.

In order to be part of the scheme, a supplier must complete the registration process:

  1. Complete the necessary Request for Proposal (RFP) documentation when the process is next underway (this is likely to be in mid-2019 – please register your information in the online form above so we can keep you informed).
  2. Get accepted provisionally as a registered supplier (if Environment Canterbury is satisfied with your RFP response).
  3. Attend training sessions as required.
  4. Start doing Healthier Homes Canterbury installations.
  5. Be subject to satisfactory audits of your first five Healthier Homes Canterbury installations for quality assurance purposes, at your own cost.
  6. That’s it – you’re now a registered supplier!

How does it work once I’m a registered supplier?

If you become a registered supplier, we’ll make sure you have all the information you need to get started and get paid. You can expect the process to go something like this:

Customer gets Home Performance Assesment (this is optional but strongly recommended)

Customer decides on desired product/s and gets quotes from registered supplier/s

Customer applies for Healthier home Canterbury via Environment Canterbury

If application approved, Environment Canterbury gives go ahead

Supplier goes ahead and installs required products

Environment Canterbury receives and pays invoices from supplier directly

All done!

The process may differ slightly for customers who are also receiving subsidies and/or contributing part of the total cost themselves. Installers will be subject to random audits over the life of the scheme.

Do suppliers have to attend any training on Healthier Homes Canterbury?

Yes, all registered suppliers will need to attend training sessions as required by Environment Canterbury and be subject to audits for quality assurance purposes, all at their own cost.

Can a supplier apply for Healthier Homes Canterbury on behalf of a customer?

You can fill out the paperwork on behalf of your customer, but it must all be read and signed by the ratepayer of the property before applying to Environment Canterbury.

How is payment made to the supplier?

Environment Canterbury will pay the registered supplier directly once the product has been supplied or installed and on presentation of an invoice for the agreed quoted amount.

Is there a timeframe for completing the work?

Registered suppliers will be expected to install the quoted measures within a reasonable period of time and not unduly delay the installation process.

What if more than $6,000 of work is needed?

The ratepayer can pay the difference themselves (or using another source such as a subsidy or loan) as long as it is approved by Environment Canterbury before work starts and a registered supplier is used. When a customer or supplier submits their quote/s as part of the application process, if the total is over $6,000, the customer will be expected to pay the difference themselves directly to the supplier/s.

Who carries out the audits on my work? How do I arrange them?

Environment Canterbury will arrange for independent audits of a registered supplier’s first five installations at the supplier’s cost. We will also manage a subsequent programme of random audits that will be funded by Environment Canterbury and/or EECA.

Is Healthier Homes Canterbury the best option?

Healthier Homes Canterbury is one way to help people to upgrade to cleaner, more efficient home heating and achieve a warmer, drier, healthier home.

There are a range of other solutions available as well, which we encourage you to present to your customers, including subsidies towards home insulation (offered by the Energy Efficiency and Conservation Authority) and loans from banks/retailers.

Environment Canterbury also offers other support including subsidies for low-income households who meet certain criteria (limited to a certain budget per year), and temporary waivers for non-compliant burners for people facing difficult circumstances.

Where can I see a list of registered suppliers and accepted products?

Read our webpage dedicated to Healthier Homes Canterbury.

I didn’t hear about the Request for Proposals in August 2018 – can I be accepted now?

We advertised our Request for Proposals on Tenderlink and ran an open tender process.  We cannot accept additional suppliers into the scheme currently, but please register your details in the online form above and we will let you know when the next Request for Proposals begins, which is expected to be in mid-2019.

Where can I find out more details about Healthier Homes Canterbury?

Read our webpage dedicated to Healthier Homes Canterbury.

How to become a registered supplier

If you are interested in becoming a registered supplier for Healthier Homes Canterbury in the future, please fill out this form so we can contact you when the next Request for Proposals is underway.  This is likely to be in mid-2019. We will not be accepting additional registered suppliers before this.

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