Complaints and incidents

The purpose of our Pollution Hotline is to ensure there is a 24-hour point of contact for environmental incidents to ensure a suitable response occurs.

We receive approximately 6000 calls to the Pollution Hotline every year and because of this we are unable to respond in person to every call.

Calls are triaged and those concerning an incident that we consider to have a significant environmental effect are responded to in person.

All calls are logged and allocated a reference number so we can track incidents.

The bulk of complaints relate to air quality (70 per cent) and the rest are for water, effects on land and coastal activities.