Report an environmental incident

Are you worried about an activity that could harm the environment or have seen a boating incident, accident or hazard? Report it by calling us anytime at 0800 765 588 (24/7), or use the forms listed below.

You have a crucial role in safeguarding our natural resources. Each year, we receive thousands of incident reports that might impact our air, land, or water quality.

Is this an urgent environmental incident? 

Is something serious happening right now that could harm the environment or people?

Call us immediately on 0800 765 588 (24/7)
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Other ways to report an environmental problem.

Report an odour via Smelt-it: Bromley/Eastern suburbs in Ōtautahi Christchurch or Northern Timaru/Washdyke

The Smelt-it app can be used to report information to help our local team find the source of an offensive odour at Smelt-it (smelt-it.web.app), particularly in eastern Christchurch and Northern Timaru. To report odours outside of these areas use our Report It web form.

Start reporting now: Smelt-it (smelt-it.web.app)

How to use the app

  • If you encounter difficulty entering the address into Smelt-it, consider entering the closest address to your location when you notice the odour. Smelt-it requires an address for more informative data.
  • Log the smell in Smelt-it even if you only notice it on weekends.
  • You cannot input your perceived source of the odour in Smelt-it. We require information on where you were when you noticed the odour and at what time. We use scientific approaches like wind direction and dispersion models to narrow down potential sources, testing community experience against scientific data. During the trial, keeping an open mind is crucial.
  • You will only receive a call from us if further information is needed after logging a Smelt-it notification and providing your details.
  • For issues using Smelt-it, refer to the FAQs on the Smell-it tool. Alternatively, call 0800 324 636 for assistance.

Smelt it?
Smelt it is a proof of concept for reporting odours in your area.

Report a boating incident, accident or hazard

Have you seen an incident, hazard or unsafe behaviour out on the water, it's important to report this to us.

An 'incident' may be bad behaviour on the water, an 'accident' a boat crash, and a 'hazard' a log sticking out of the water.

If it is an emergency, please dial 111, if urgent please contact the Duty Officer on 03 328 9168.

Report a boating incident, accident or hazard via our online form

Report invasive plant or animal sightings

Have you seen an invasive plant or animal? Help our biodiversity team to locate potential biosecurity threats, enable us to map the distribution of invasive plants and animals, and create targeted education resources that empower our community.

Report invasive plant or animal sightings via our online form

 

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