Contact us

Customer Services can be contacted on 0800 324 636 between 8am and 5pm (except public holidays).

If you're contacting us about an environmental issue which involves contaminants in waterways and/or unauthorised discharges to land or air, it's important to notify us immediately by phone on 0800 765 588 (24/7). Alternatively, the Snap Send Solve app is a good way to report an environmental incident.

If you want to apply for a new resource consent or change a current resource consent please send the completed forms to the email address quoted on the application form.

For non-urgent enquiries, please complete the following form and we'll be in touch within two working days.

After hours - If it's urgent and outside normal business hours, our after hours service provider will take your call.

Online enquiries

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Contact details

 0800 324 636

 Media enquiries

 Have your say

 Snap Send Solve app

How to pay

Internet banking
Environment Canterbury
Customer number (EC) as reference

By phone
Contact our Customer Services team on 0800 324 636 to make a credit/debit card payment over the phone.

Visit one of our three counter locations Christchurch, Kaikōura or Timaru (see below).

Eftpos is our preferred method of payment. If you would like to pay in cash, we do not hold cash at our counters therefore we can only accept the exact change.

Postal address for all offices

Address all standard mail to:

Environment Canterbury
PO Box 345
Christchurch 8140

Physical addresses

Visit one of our counter locations or send courier mail to:

Christchurch office

200 Tuam Street
Christchurch 8011
Hours: 8am – 5pm, Monday – Friday
(except public holidays)

Kaikōura office

Level 2, 96 West End
Kaikōura 7300
Hours: 8am – 4:30pm, Monday – Friday
(except public holidays)

Timaru office

75 Church Street
Timaru 7910
Hours: 8:30am – 5pm, Monday – Friday
(except public holidays)

Depots and service centres

Amberley - Biosecurity
66 Carters Road
Amberley 7410
Ashburton - River works
4 McNally Street
Ashburton 7700
Cheviot - Biosecurity
39 Hall Street
Cheviot 7310
Kainga - River works, parks, groundwater and survey
1330 Main North Road
Kainga, Christchurch 8083
Tai Tapu - River and drainage works
138 Lincoln Tai Tapu Road
RD 2, Lincoln 7672
Temuka - River works
12 Domain Avenue
Temuka 7920

Additional contact details

Canterbury Civil Defence Emergency Management Group

For regional emergency status updates and information visit or for more information on emergency management in your area contact your local council.

Harbourmaster – Canterbury Harbours

Post: Regional Harbourmaster
PO Box 345, Christchurch 8140
Ph: 0800 324 636 (0800 EC INFO)

Report an environmental incident

Call Environment Canterbury on 0800 765 588 (24 hours) to report an environmental issue, or use the Snap Send Solve app to report an issue from your mobile phone.