Contact us

COVID-19: Environment Canterbury offices under the Orange setting

Our Tuam Street office is open from 8am to 5pm on weekdays and our Timaru office is open from 8.30am to 5pm. Masks are required to be worn in public areas of our buildings. For an update on Metro services visit metro.co.nz. More information on our services can be found on our COVID-19 key updates page.

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Contact details

How to pay

Internet banking
Environment Canterbury
12-3151-0059468-00
Customer Number (EC) or Invoice Number as reference.

Credit/debit card
Contact our Customer Services team on 0800 324 636 to make a payment over the phone.

In-person
Visit one of our three counter locations Christchurch, Kaikōura or Timaru (see below).

Postal address for all offices

Address all standard mail to:

Environment Canterbury
PO Box 345
Christchurch 8140

Physical addresses

Visit one of our counter locations or send courier mail to:

Christchurch office

200 Tuam Street
Christchurch 8011

Ph: (03) 365 3828

Fax: (03) 365 3194

Hours: 8am – 5pm, Monday – Friday

Kaikōura office

Level 2, 96 West End
Kaikōura 7300

Ph: (03) 319 5781

Hours: 8am – 4:30pm, Monday – Friday

Timaru office

75 Church Street
Timaru 7910

Ph: (03) 687 7800

Hours: 8:30am – 5pm, Monday – Friday

Depots and service centres

Amberley - Biosecurity

66 Carters Road
Amberley 7410

Ashburton - River works

4 McNally Street
Ashburton 7700

Cheviot - Biosecurity

39 Hall Street
Cheviot 7310

Ph: (03) 319 8614

Kainga - River works, parks, groundwater and survey

1330 Main North Road
Kainga, Christchurch 8083

Ph: (03) 323 8751

Tai Tapu - River and drainage works

138 Lincoln Tai Tapu Road
RD 2, Lincoln 7672

Ph: (03) 329 6818

Temuka - River works

12 Domain Avenue
Temuka 7920

Additional contact details

Canterbury Civil Defence Emergency Management Group

For regional emergency status updates and information visit cdemcanterbury.govt.nz or for more information on emergency management in your area contact your local council.

Harbourmaster – Canterbury Harbours

Post: Regional Harbourmaster
PO Box 345, Christchurch 8140
Ph: 0800 324 636 (0800 EC INFO)
Email: harbourmaster@ecan.govt.nz

Report an environmental incident

Call Environment Canterbury on 0800 765 588 (24 hours) to report an environmental issue, or use the Snap Send Solve app to report an issue from your mobile phone.