Report an environmental incident
Are you worried about an activity that could harm the environment or have seen a boating incident, accident or hazard? Report it by calling us anytime at 0800 765 588 (24 hours), or use the points of contact listed below.
You have a crucial role in safeguarding our natural resources. Each year, we receive around 5,000 reports of incidents that might impact our air, land, or water quality.
Ways to report a problem
24-hour incident response line
Our 24-hour incident response line ensures environmental issues are addressed promptly. Every report is carefully reviewed to assess potential environmental impacts, prioritising the most serious incidents.
Incidents involving contaminants in waterways and unauthorised discharges to land or air, like smoky chimneys, should be reported to us immediately.
Call us on 0800 765 588 (24 hours) to report an environmental issue.
General enquiries, complaints and compliments
For general enquiries about resource consent, plans/rules, data, biodiversity/biosecurity, water quality/quantity, property information, or general information, please complete the form below choosing from the categories provided.
If you are not satisfied with our service or believe something needs to be addressed, you can submit a formal complaint.
Complete the contact us form for general enquiries, complaints and compliments.
Snap Send Solve app
Snap Send Solve is a smartphone app that makes reporting incidents easy. It uses your phone's location to provide an accurate address and can capture photos to help us identify and investigate the issue.
Download the app for your Apple or Android phone, or start reporting now.
Report a boating incident, accident or hazard
Have you seen an incident, hazard or unsafe behaviour out on the water, it's important to report this to us.
An 'incident' may be bad behaviour on the water, an 'accident' a boat crash, and a 'hazard' a log sticking out of the water.
If it is an emergency, please dial 111, if urgent please contact the Duty Officer on 03 328 9168.
Report a boating incident, accident or hazard via our online form
Report invasive plant or animal sightings
Have you seen an invasive plant or animal? Help our biodiversity team to locate potential biosecurity threats, enable us to map the distribution of invasive plants and animals, and create targeted education resources that empower our community.
Report invasive plant or animal sightings via our online form
Report an odour or dust event via the 'Smelt-it!'
The Smelt-it app can be used to report information to help our local team find the source of an offensive odour.
Start reporting now: Smelt-it (smelt-it.web.app)
How to use the app
- If you encounter difficulty entering the address into Smelt-it, consider entering the closest address to your location when you notice the odour. Smelt-it requires an address for more informative data.
- Log the smell in Smelt-it even if you only notice it on weekends.
- If you work in the Washdyke area and detect an odour during the day, use Smelt-it to report it.
- You cannot input your perceived source of the odour in Smelt-it. We require information on where you were when you noticed the odour and at what time. We use scientific approaches like wind direction and dispersion models to narrow down potential sources, testing community experience against scientific data. During the trial, keeping an open mind is crucial.
- You will only receive a call from us if further information is needed after logging a Smelt-it notification and providing your details.
- For issues using Smelt-it, refer to the FAQs on the Smelt-it tool. Alternatively, call 0800 324 636 for assistance.
You can also report odours via our incident response line at 0800 765 588.