Reporting nuisance smoke
If you see smoke or pollution from a fire, report it — it could harm your health and others.
During recent smoke and fire events in Waitaha/Canterbury, we received multiple reports through our 24-hour incident response line.
Team leader compliance urban Lauren Hamilton said the high call volumes show people know what to do when they have concerns, and that’s a great outcome.
“We’re really pleased to see people reach out when they are concerned about smoke,” said Lauren.
“We investigate smoke complaints – whether that’s from large scale fires or home heating – and consider whether the fire is allowed, what is being burnt, and if excessive smoke is being generated.
“We will follow up with people who are not meeting their responsibilities. That’s the first step towards getting the outcome we all want – a safer, healthier city.”
Report smoke or air pollution by calling us on 0800 765 588 (24-hours) or through our other reporting options.
If you are planning an outdoor burn, make sure you check the rules.
Agencies that respond to fire and smoke incidents
Several agencies work closely together during smoke or fire-related incidents, especially in a large-scale event. This ensures all available resources, expertise, and equipment are available for an effective response.
Fire and Emergency New Zealand
Fire and Emergency New Zealand plays a key role in managing fire and smoke events.
- Issues smoke advisories when there is a significant smoke event that may affect people’s health or cause community concern
- Shares public information about fires, with a focus on safety and preparedness
- Sets fire seasons and restrictions around lighting fires
- Leads messaging to the affected communities in a fire emergency, with support from Health New Zealand’s Public Health Service.
If a fire is dangerous or a threat to a person or property, call 111 and ask for the fire service.
Health New Zealand | Te Whatu Ora
Te Whatu Ora provides advice on potential health risks when there is a significant smoke event that may affect public health.
Christchurch City Council
Christchurch City Council plays a supporting role in fire response. Depending on the community's needs, the Council also may have a role in post-emergency recovery, including some wildfire prevention measures and building community resilience.
Canterbury Civil Defence Emergency Management (CDEM)
The CDEM team coordinates the multi-agency emergency response. This includes public information and ensuring the safety and wellbeing of residents.
To report a burning-related incident, call us on 0800 765 588 (24-hours) or use one of our other reporting options.