Report an environmental incident

Reporting an Environmental Incident
Please note: due to the COVID-19 alert level upgrade, our offices are now closed and our incident response staff are either working from home or unavailable. Please bear with us – we will try to respond as quickly as possible, but there may be a delay to our normal response times. To expedite the process and to enable us to prioritise our response, please use Snap Send Solve in the first instance and provide as much detail as possible, including photos. We are grateful for your help and patience.

Are you concerned that an activity may be damaging our environment? Call Environment Canterbury on 0800 765 588 (24 hours) to report an environmental issue, or use the Snap Send Solve app to report an issue from your mobile phone.

Snap Send Solve

Members of the public have an important role to play in protecting our natural resources. Each year, we receive approximately 5,000 calls reporting incidents with potential to harm the quality of our air, land or water.

We provide a 24-hour point of contact for reporting environmental incidents to ensure a suitable response occurs.

All calls received are researched and evaluated to assess the potential environmental effects. Due to the high volume of reports, we respond to the most serious incidents first.

Incidents involving contaminants in waterways and unauthorised discharges to land or air should be notified to Environment Canterbury immediately by calling us on 0800 765 588 (24 hours). To help us respond, please ensure you can provide an accurate location, the times and dates the incident was witnessed, and a full description of the activity, including photos or video if available.

Snap Send Solve app

Snap Send Solve is a smartphone app to help make reporting incidents easy. It uses your phone's location to provide an accurate address and can capture photos to help us to identify and investigate the issue.

Download the app for Apple or Android phone, or start reporting now.