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Total Mobility and Community Vehicle Trusts
Last updated: 17 November 2025
Reporting frequency: Quarterly
Core service: Public Transport
We offer Total Mobility subsidies for people who have difficulty getting around and cannot safely or easily use public transport.
We provide funding support for Community Vehicle Trusts (community transport organisations) where public transport is not available, to enable access to community and public services.
Community Vehicle Trusts are established through the support of volunteer groups in specific communities, therefore a growth or improvement target for Community Vehicle Trusts is not appropriate.
The level of service and support that we provide for community transport organisations will continue as part of our core service delivery.
How are we tracking on our service measures?
Service measure 34: Percentage of customers satisfied with Total Mobility services
Target: 95% or more
How we are doing: The survey will be undertaken in quarter four. This target has been consistently achieved in previous years
On track
More information
This survey helps us understand customer experience with Total Mobility services, and where investment in improvements may be needed to align service delivery with community expectation.
We commission an independent annual user survey of Total Mobility service consumers in Greater Christchurch and Timaru.